FAQ
How can I become a sponsored athlete/affiliate?
Cup of Nurses is not a brand, it’s not a product line, and it’s most certainly not a supremely fitted Performance Tee (although we are known to make those exceptionally well).
Cup of Nurses is a group of people. People with a relentless focus on making small, incremental improvements each and every day. Since day one, our Mission Statement has pushed us to innovate and grow. Our focus has always been to bring value to our community, to lift someone’s spirits, and to always listen to feedback in our pursuit to become the best that we can be. We do this by always keeping our values at the forefront of everything we do, encouraging people to never stop developing themselves, to keep an open mind to what tomorrow may bring, and most importantly, to do what they say they are going to do when they say they're going to do it. If you're ready to embrace these core values, click here to apply for our Influencer Program.
How can I contact Support? Need a hand?
Our Support Team is here for you — please submit a ticket here with everything you want us to know! Typically, we respond within 2 business days or less. If there are any delays in our time frame for unexpected reasons, you will receive an update via email after you submit a ticket.
Support Team hours of operation:
Monday-Friday: 9am-6pm
Saturday-Sunday: 9am-5pm
Holiday exceptions:
Christmas Eve: off
Christmas Day: off
New Years Day: off
What if I haven't received a reply from Support?
After submitting a ticket/email, you will receive a follow-up message outlining our current response time frames, and any additional information we want you to know while you wait for a member of our Support Team to assist you. Be sure to check your email's spam/junk folder — sometimes our messages can get stuck there!
Typically, our Support Team responds within 2 business days or less (with the exception of emails sent in after business hours or on the weekends). If you submitted a request on Friday after hours of operation, or over the weekend during high volume periods (such as launch events), please allow an additional 24 hours for our team to respond. In the unlikely event that our requested time frames have elapsed, and you still can't find a response from our Support Team, please send us another ticket.
When is the next restock?
You're in luck! We often restock our most popular items, and always aim to launch new collections that we hope will include some of your new favorite pieces. If there's an item you have your eye on, we recommend signing up for the newsletter at the bottom of our homepage.
We'll send you a notification when products come back in stock, and about new launches that are coming up.
That's it — no spam ever!